The following terms and conditions are in place for all transactions with UK Corporate Gifts: for goods and for services.
All prices displayed on our website are guide prices only and are subject to fluctuations - caused by fluctuations in materials costs. These prices exclude VAT and are subject to origination and carriage charged as extra. To obtain accurate pricing, please fill in a form on our website or contact us via email (firstname.lastname@example.org) or tel (020 8941 5405) to request prices.
Quotes with accurate pricing will be sent to the email address as requested. These prices are valid for 30 days for most products. Quotes for USB Flash Drives, some electrical items and a limited number of other items are valid for 5 business days only. This will be specified in the quote.
Quotes include all set up costs and carriage to address as specified in the quote. Quotes exclude VAT.
Samples can be requested to check for size, material, colour, or quality. Samples are for bona fide businesses only and are mostly free of charge. Higher value samples are for sale only and are non returnable / refundable.
Once you confirm you wish to go ahead with an order, a pro forma invoice will be issued for payment. Invoices include costs as specified in the approved quote plus VAT at the rate required by the UK government.
Payments can be made in one of the following ways:
We start processing orders once payment has been received. You may need to wait for your payment to clear before we dispatch your items.
You may apply for payment after delivery which can be awarded at our discretion and subject to credit checks.
Your order will be processed once we have received your payment, artwork and branding instructions, unless otherwise agreed.
You will be provided with a visual of what your finished item will look like. It is your responsibility to check this visual for spelling, layout, size, colours, etc. and approve it for production. Once approved, we will produce your item according to this approved specification.
Delivery will be made as agreed prior to placing the order.
UK Corporate Gifts guarantee to supply goods and services according to your visual approval. If the items are not as you approved them, we promise to reprint or refund a percentage your order. You must contact us within 7 business days of receiving your order to request refund or reprint of your order. Once you have contacted us about a complaint, both parties should conclude this within 7 business days.
All cancellations must be made in writing and are subject to any costs incurred until the date of cancellation. Cancelled orders are subject to a additional £80 cancellation fee for order valued under £500. Orders over £500 are subject to a 19% cancellation fee.