Terms and Conditions for the Purchase of Corporate Gifts

All prices displayed on our website are guide prices only and are subject to fluctuations - caused by fluctuations in materials costs. These prices exclude VAT and are subject to origination and carriage charged as extra. To obtain accurate pricing, please fill in a form on our website or contact us via email (info@ukcorporategifts.co.uk) or tel (020 8941 5405) to request prices.

Quotes with accurate pricing will be sent to the email address as requested. These prices are valid for 30 days for most products. Quotes for USB Flash Drives, some electrical items and a limited number of other items are valid for 5 business days only. This will be specified in the quote.

Quotes include all set up costs and carriage to address as specified in the quote. Quotes exclude VAT.

Samples can be requested to check for size, material, colour, or quality. Samples are for bona fide businesses only and are mostly free of charge. Higher value samples are for sale only and are non returnable / refundable.

Once you confirm you wish to go ahead with an order, a pro forma invoice will be issued for payment. Invoices include costs as specified in the approved quote plus VAT at the rate required by the UK government.

Payments can be made in one of the following ways:

1. via bank transfer - using details specified on the invoice.
2. via debit or credit card - by phoning 020 8941 5405 with your card details. We discourage sending of card details via email as this may be insecure. We do not store your card details. We take all major cards excluding American Express.
3. via cheque payable to UK Corporate Gifts.

We start processing orders once payment has been received. You may need to wait for your payment to clear before we dispatch your items.

You may apply for payment after delivery which can be awarded at our discretion and subject to credit checks.

Your order will be processed once we have received your payment, artwork and branding instructions, unless otherwise agreed.

You will be provided with a visual of what your finished item will look like. It is your responsibility to check this visual for spelling, layout, size, colours, etc. and approve it for production. Once approved, we will produce your item according to this approved specification.

Delivery will be made as agreed prior to placing the order.

UK Corporate Gifts guarantee to supply goods and services according to your visual approval. If the items are not as you approved them, we promise to reprint or refund a percentage your order. You must contact us within 7 business days of receiving your order to request refund or reprint of your order. Once you have contacted us about a complaint, both parties should conclude this within 7 business days.

All cancellations must be made in writing and are subject to any costs incurred until the date of cancellation. Cancelled orders are subject to a additional £80 cancellation fee for order valued under £500. Orders over £500 are subject to a 19% cancellation fee.

1. We reserve the right to alter any details or design of goods illustrated without prior notice and while every effort is be made to describe goods accurately on this website no warranty is given as to accuracy and no responsibility will be accepted for error or mis-description and any resulting loss.
2. We will not be held responsible for failure or delay in the carrying out or our obligations under the contract arising out of any cause outside our reasonable control or inability to procure materials or articles except at higher prices due to any such cause and in any circumstances we shall be entitled by notice to terminate the contract in whole or in part without incurring any liability whatsoever to you.
3. The risk in the goods shall pass to you on delivery. All goods delivered or not, remain our property until payment is received in full.
4. Printed goods may be subject to 5% over or under run. We reserve the right to invoice and deliver the actual units despatched.
5. Every effort will be made to deliver on time, however specified delivery dates are estimated and no liability is accepted for any loss arising from delay.
6. Claims arising from damages, delay or partial loss in transit must be made in writing to us, so as to reach us within seven days of delivery.
7. All claims with regard to the quality or quantity of the goods shall be made in writing to us, so as to reach us within seven days of receipt of goods or such.
8. By placing an order with UK Corporate Gifts you agree to us publishing images of your finished items on our website and other published materials. You have the right to request for us to take down such materials at any point or to not publish them in the first place when placing the order. If such request is made, we will take down these materials within 2 working days, however, we cannot recall any already distributed items.